Delivery & Returns
All our products include free delivery to any UK mainland addresses (exclusions apply )
Processing & Dispatch
All orders received before 3 pm, Monday – Friday, will be processed same day. Small orders are dispatched via the TNT network. Larger items such as care beds, riser recliner chairs and patient hoists are delivered free of charge by the Pallet Network.
TNT DELIVERY - Where possible and if in stock we aim to deliver your order on a next day basis. We will contact you by e mail with an update on the progress of your order.
PALLET DELIVERY FOR LARGER ITEMS - Delivered via the Pallet Network within 3-5 business days, although they can sometimes take longer.
SPECIAL DELIVERY & INSTALLATION OF LARGER ITEMS - We will call you to discuss your chosen delivery option in order to make sure it meets your requirements and to make a convenient delivery appointment. Special delivery and set up options for larger items are delivered by Care Outlet Ltd technicians only.
Please contact Care Outlet Ltd if delivery is urgent and important and we will do our best to meet your requirements. We can deliver:
N/B additional charges for urgent delivery apply
Please be aware that the free delivery option for larger items is a pallet drop off at curbside only.
This service is provided to us by a third party, and you must be aware that:
- You will have to be at home to receive and sign for this item.
- Remove the large item from the pallet on the curbside.
- Remove all packaging.
- Carry the sizeable heavy item into your home or premises.
- Assemble the item and dispose of the packaging.
We highly recommend you consider having your item delivered and set up in the home by one of our fully trained Driver Technicians. This service is far superior to the kerbside pallet delivery and alleviates the problems and stress associated with the receipt and assembly of these heavy items.
This option is available on larger items at the product page. The default delivery option is free kerbside delivery.
The paid options to choose are
-Delivery & Room Placement Ground floor @ £45
-Delivery, Room Placement and Assembly to Ground floor or First Floor @ £95
VAT on Delivery
Unfortunately, VAT is chargeable on all deliveries whether the client is VAT exempt or not, as per HMRC directives.
Made to Order
Some of our products, our recliner chairs, for example, are custom made so require extra time to be manufactured. Under the Distance Selling Regulations, we have 30 days to deliver to you, but please be assured that we strive to do so as quickly as possible.
Out of Stock Items
Occasionally we might be out of stock of an item. In this situation, we will try to contact you by phone or email and offer the option to cancel your order for a full refund if you would rather not wait or receive a suitable alternative.
For orders outside the UK mainland, please contact us Care Outlet on 0800 112 3377 for specific delivery prices and we'll do our best to keep the delivery costs as low as we can.